Everything Your Domain Needs
Every domain registered with us comes with powerful tools, included free.
Free DNS Management
Manage your DNS records through our intuitive dashboard, backed by a globally distributed network.
WHOIS Privacy
Keep your personal contact details hidden from public WHOIS lookups — no spam, no cold calls.
Transfer Lock
Your domain is locked by default. Only you can initiate a transfer — no accidental moves.
FAQ
Frequently Asked Questions
1. Check if your domain has expired (Domains section in dashboard)
2. Check if your hosting is suspended (unpaid invoices)
3. Check server status at status.salamahosting.com
4. Clear your browser cache and try again
5. Test from a different network/device
6. Check DNS at https://dnschecker.org
If none of the above resolve the issue:
- Open a support ticket with your domain name
- Include the error message or screenshot
- Our team will investigate within 2 hours
1. Verify email account exists in cPanel > Email Accounts
2. Check mailbox quota — if full, emails will bounce
3. Verify email client settings:
- Incoming (IMAP): mail.yourdomain.com, port 993 (SSL)
- Outgoing (SMTP): mail.yourdomain.com, port 587 (TLS)
- Username: your full email address
- Password: your email account password
4. Check spam/junk folder
5. Verify MX records point to your hosting server
For webmail access: https://mail.yourdomain.com
1. Check nameservers at https://dnschecker.org — they should point to:
ns1.salamahosting.com
ns2.salamahosting.com
2. DNS propagation: After changing nameservers, allow 24–48 hours for global propagation
3. Check if domain has expired in your dashboard
4. Check if hosting is active and not suspended
5. Clear your local DNS cache:
- Windows: ipconfig /flushdns
- Mac/Linux: sudo dscacheutil -flushcache
6. Try accessing the site via a different DNS (e.g. 8.8.8.8)
Still have questions?
Our Uganda-based support team is online 24/7. Open a ticket or call us and get a response within 1–4 hours.
Need Help Choosing a Domain?
Our team is ready to help you find the perfect name for your business.